Customer Service Representative Job Opening

Please see below for a Customer Service Representative Job Opening at CenterPoint Energy in Minneapolis. Applications are due Aug 12!
 
LCL12 Customer Service Representative - https://careers.centerpointenergy.com/job/Minneapolis-LCL12-Customer-Service-Representative-MN-55402/1416412800/
This is a union position with Local 12
Compensation is $27.02/hour and there are various shifts available.


Job Summary
Proven mastery in providing quality, prompt and accurate responses to customer inquiries, complaints, or sales/promotional opportunities for CenterPoint Energy gas and/ or electric customers in a fast paced, high-volume environment. Performs direct customer contact through various channels including phone, email, and chat.  Completes administrative functions and data entry.


Essential Functions

• Responds to all questions relating to all Company customer service inquiries via verbal and/or written communication with a focus on one call resolution
• Issues orders to establish or discontinue gas service
• Resolves billing inquiries, performs account adjustments, negotiates payment arrangements and deposit amounts, processes online customer service and electronic billing inquiries and follows-up on customer accounts
• Negotiates and/or accepts payments and payment arrangements with delinquent customers that achieve mutually agreed upon terms and conditions following outlined policies
• Manages customer complaints within guidelines of company policy to ensure consistency and the highest quality of customer service.  Provides follow-up by completing appropriate records and documentation.
• Maintains current knowledge of Company systems, policies, procedures, reporting and other information to identify customer needs and ensure customer satisfaction
• Considers each customer contact as an opportunity to sell or promote additional value-added products or services offered by the company (i.e. IVR, Web, etc.)

Education Description

• Requires a high school education or GED

Experience

• Requires one (1) year of customer service experience, which includes sales experience.

What we bring to you

• Competitive pay
• Benefits eligibility begins on your first day
• Medical, Dental, Vision Benefits
• Health Savings Account (HSA) with a company contribution
• Health/Dependent Care Flexible Spending Accounts
• 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution
• Flexible work schedule, paid holidays and paid time off
• Paid training
• Professional growth and development programs including tuition reimbursement
• Life, AD&D, Disability
• Employee Assistance Program (EAP)
• Transit subsidies